FAQ

1.What application software does the machine use?Is embroidery software included?

If you are a beginner in embroidery, we recommend that you practice using the built-in designs in the embroidery machine or by acquiring high-quality designs. If you want to embroider your own designs, we provide free embroidery software. You need to use the software to digitize your designs, convert the pattern to DST/DSB format, and then transfer it to your machine via USB. Besides, our machines support the format of DST or DSB, As long as the software meets the DST or DSB format, our embroidery machines support it, so you can also buy Wilcom/Hatch/Embrilliance, and find teaching videos on their official website or channel.

2.If need to pay relevant taxes?

It depends on the country or region. If you need to ship to Europe, the United Kingdom or the United States, you do NOT need to pay taxes. If it is other countries or regions, you need to pay corresponding taxes according to local policies of each country.

3.Can embroidery be done on hats/blankets/towels/sheets?

Yes, our machine is suitable for flat embroidery. It can be embroidered on clothes, bags, pockets, blankets, towels, sheets and so on. If it is a hat made of soft material, it is also possible.

4.How long is the warranty?

One year, but if there are any problem, there will be online engineers to answer your questions and tell you how to repair it. One to one tutoring. We will establish a group to provide you with free lifetime after-sales service.

【Tips】 - The embroidery machine cannot recognize the pictures directly, all the pictures must be designed in the embroidery software and exported in dst/dsb format.